Refund Policy
KaylasResinArt Refund Policy
Effective Date: 09/06/2026
Customer satisfaction is important to us.
Because our products are handcrafted, we review all refund requests individually and fairly.
30-Day Return Window
Customers may request a return within:
30 days of delivery
To be eligible, items must be:
- Unused
- In original condition
- In original packaging
- Free from customer-caused damage
Non-Refundable Situations
Refunds may not be approved for:
- Normal wear and tear
- Accidental damage
- Improper use
- Damage caused by modifications
- Return requests submitted after 30 days
- Minor variations resulting from handmade production
Because every resin lamp is handcrafted, small differences in color patterns, resin flow, textures, or appearance are normal and are not considered defects.
Defective Products
If your lamp arrives defective or damaged, please contact us within 7 days of delivery.
Include:
- Order number
- Description of issue
- Photographs showing the problem
Approved cases may receive:
- Replacement product
- Partial refund
- Full refund
depending on the situation.
Order Cancellations
Orders may be canceled before production or shipment begins.
Once production has started or the order has shipped, cancellation requests may not be approved.
Refund Processing
Approved refunds are issued to the original payment method.
Please allow:
5–10 business days
for your financial institution to process the refund.
Fair Use
We reserve the right to deny refund requests that appear fraudulent, abusive, or inconsistent with this policy.
Our goal is always to find a fair and reasonable solution for both the customer and our business.